Why is my player is not loading or is stuck with a black screen?

Make sure you have a reliable internet connection. We recommend viewing from a wired connection with a download speed of at least 700Kbps. If the webcast is delivered at a higher bitrate, you will need a higher speed. As a general rule, your download bandwidth must be greater than the bitrate of the webcast you’re trying to watch.

To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended. Make sure to choose the closest city to where you are located.

Disable all ad blocking software or browser plugins that could prevent the video player from loading.

Alternatively, try to connect with a different internet connection. If the player loads up when your laptop is tethered to your phone and a 4G cellular connection, it could just be a blocked port on the corporate network or it means that your cellular network might be faster.

Ask Another Webcast FAQ Question?

Return to FAQ List